FAQ
What is Horvelle?
Horvelle offers a curated collection of watches that combine style, precision, and reliability, with each timepiece designed to be more than an accessory—an expression of individuality and timeless craftsmanship.
Do you offer free shipping?
Yes, free shipping is included with every order. No minimums, no hidden conditions—we simply believe delivery should always be easy and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days and usually arrive within 3–7 business days after dispatch. In most cases, your watch will be with you in 4–9 business days. Once your order leaves our hands, you’ll receive a tracking link so you can follow its journey right to your door.
Do you ship internationally?
At the moment, we only ship within the United Kingdom. Our focus is on offering the smoothest possible experience locally. If we expand to other regions, our community will be the first to know.
What is your return policy?
If your watch isn’t quite right, you have 60 days from the day of delivery to return it. Just send us an email at support@horvelle.com and we’ll guide you through the process step by step.
How long do refunds take?
Once your return has been received and inspected, refunds are typically issued within 7 business days. Depending on your bank, it may take a little longer before the funds show up in your account.
Do you accept exchanges?
Yes, we do. If you’d prefer to exchange your watch for another style, simply let us know when you contact us at support@horvelle.com, and we’ll help you find the perfect option.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Maestro. All transactions are securely processed with SSL encryption for your peace of mind.
Is my personal and payment information safe?
Absolutely. Your security is our top priority. Horvelle never stores sensitive card information, and our checkout process is fully encrypted to keep your details safe.
What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email. If it’s been more than 7 business days since dispatch and your watch hasn’t arrived, contact us at support@horvelle.com, and we’ll investigate immediately.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Please get in touch with us as soon as possible after placing your order, and we’ll do our best to assist.
Still need help?
We’re always here for you. Just drop us a message at support@horvelle.com and our friendly team will be happy to assist.